![]() ![]() ![]() Each customer has autonomous control of the data on their server. ![]() Therefore, we are not able to post on or provide to you those correspondence.įurther, we do not remove or alter information or data on a customer's server. I would further note that we do not provide private interactions between our customers and ourselves. Short of that court order, we will not be able to remove a server for providing access to public information. They can help you pursue any court orders that we would then be able to use to put an injunction on their server. We highly recommend that you reach out to legal counsel for your concerns about this site compiling public record information about you. I understand that the complaint was how front end customer service representatives treat clients, however I do not see a request for any further specifics than have been provided. We have made the suggestion to the customer that he should add a credit card to his account as a safety netThis will ensure that as a business we receive payment for services already rendered if there are no *** funds on the account. As an infrastructure provider we're unable to provide free service to customersWe must receive revenue for services rendered. The original email that we received from the customer was a complaint that we powered off his serversWe responded and indicated that between December*, and January**, we sent approximately notices (see attachments) notifying him of non-payment, and a message to indicate that we would terminate his server soon if payment was not received a full days before (on January**, 2015) any account action was takenPer our policy for non-payment, on January**, we powered off the server of a customer who did not pay their outstanding bill. In this particular case the customer had his servers powered off for failing to pay for services that were already provided. Hi, This is***, *** of customer support here at DigitalOcean. My complaint was how the situation was handled from start to finishAnd the policies in place to power off a clients serverStrictly from a customer service perspectiveIncluding the fact that these notices were sent to collect an outstanding balance of approximately $The epicenter of this complain orginates from Digital Ocean suspending my server.*** failed to mentioned a few things in his responseMost importantly that I am a good customer, I do not abuse their servers or infrastructureAnd I have been a regular paying client for nearly months or almost two yearsWhich is why I believe Digital Ocean handled this so inappropriately.PART ONE - WHY THE INVOICE WAS NOT PAIDa) not notice was sent indicating my server would be powered off, just notices about trival amounts owing beteen $- $20***- messages received in order from the *** of Dec.- besides the comical message joking that they deactivated the server, "Oh no! Your servers were powered off for non-payment =[" a prime example of the professionalism at DigitalOceanI have never seen this from a professional datacenter to date and I doubt I will ever see something like this again.b) sample of message sent***Thoughts - *** attempts to explain how 19+ identical emails are considered (communication) and that the volume of notices alone is to refer to urgencyRather than a clearly worded email covering key points.action - send payment - end of emailwhat - currently outstandingWhen - not specified I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: ![]()
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